Public Sector Crisis Management

Book Abstract

“Crisis Management” was applied to business only after the publication of the monograph “Crisis Management: Planning for the Inevitable ”by Steven Fink in 1986. Since then, this term has turned from a journalistic cliche into a scien?c concept, and its concept, theory, and methodology have been further developed. It is the turning point in the meaning of the word “crisis” that indicates the possibility of changing the situation by making decisions that contribute to changing the vector of development of events from destruction to recovery and further development. From the above, the general de?nion of the term“crisis management” follows as a process of saving the system from its destructive e?ects. The activity of the crisis manager is always temporary and stops as a result of a favorable overcoming of the crisis or vice versa— the destruction of the system. Therefore, the criterio on for the success of a manager in emergency crisis management is e?ectiveness as an absolute measure of the presence or absence of are sult— it either exists or does not exist.